فهرست مطالب
عنوان صفحه
چکیده……………………………………………………………………………………………………………………………………………………1
فصل اولکلیات تحقیق
مقدمه…………………………………………………………………………………………………………………………………………………….2
-
بیان مساله………………………………………………………………………………………………………………………………….3
-
اهمیت و ضرورت پژوهش………………………………………………………………………………………………………….6
-
اهداف پژوهش…………………………………………………………………………………………………………………………..7
-
سوالات پژوهش………………………………………………………………………………………………………………………8
-
تعاریف مفهومی اصطلاحات …………………………………………………………………………………………………….9
-
تعاریف عملیاتی اصطلاحات ……………………………………………………………………………………………………..10
-
روش پژوهش ……………………………………………………………………………………………………………………….10
فصل دوم
2-1- فرهنگ………………………………………………………………………………………………………………………………………..12
2-2- مفهوم فرهنگ در دوران کلاسیک………………………………………………………………………………………………..17
2-3- ویژگی های فرهنگ…………………………………………………………………………………………………………………18
2-4- اهميت فرهنگ……………………………………………………………………………………………………………………….20
2-5- کارکردهاي فرهنگ……………………………………………………………………………………………………………………….21
2-6- فرهنگ سازمانی………………………………………………………………………………………………………………………22
2-7- روش های ایجاد فرهنگ سازمانی مطلوب ……………………………………………………………………………………….24
2-8- ویژگی های فرهنگ سازمانی ………………………………………………………………………………………………………26
2-9- نقش فرهنگ سازمانی…………………………………………………………………………………………………………………..28
2-10- مدل‌ها و طبقه‌بندی های فرهنگ سازمانی……………………………………………………………………………………..30
2-10-1- طبقه‌بندی دیل وکندی……………………………………………………………………………………………………………..30
2-10-2- طبقه بندی پیترز و واترمن……………………………………………………………………………………………………….31
2-10-3- طبقه‌بندی کوئین…………………………………………………………………………………………………………………….32
2-10-4- طبقه‌بندی سانی فیلد………………………………………………………………………………………………………………33
2-10-5- طبقه بندی دنیسون…………………………………………………………………………………………………………………34
2-11- عناصر و مولفه های فرهنگ………………………………………………………………………………………………………….35
2-11-1- ارزش……………………………………………………………………………………………………………………………………35
2-11-2- ماهیت ارزشها……………………………………………………………………………………………………………………….36
2-11-3- منشأ ارزشها………………………………………………………………………………………………………………………..37
2-11-4- ارزشها در اسلام………………………………………………………………………………………………………………….39
2-11-5-جنبه همگانی تعالیم اخلاقی اسلام……………………………………………………………………………………………..40
2-12- هنجارها(الگوهای رفتاری)……………………………………………………………………………………………………………42
2-13- اعتقادات …………………………………………………………………………………………………………………………………45
بخش دوم
2-14-خدمت………………………………………………………………………………………………………………………………………..47
2-15-خدمت به مشتری……………………………………………………………………………………………………………………….48
2-16- اهميت خدمات در عصر حاضر ………………………………………………………………………………………………….51
2-17- ابعاد كيفيت خدمات ………………………………………………………………………………………………………………….52
2-18- كيفيت خدمات آنلاين و رضايت مشتري………………………………………………………………………………………..52
بخش سوم
2-19-بخش دوم پژوهش های داخلی و خارجی…………………………………………………………………………………… 54
2-19-1- پژوهش های داخلی ……………………………………………………………………………………………………………..54
2-19- 2- پژوهش های خارجی…………………………………………………………………………………………………………….56
فصل سوم مواد و روش ها
مقدمه…………………………………………………………………………………………………………………………………………………..58
3-1- روش تحقیق……………………………………………………………………………………………………………………………….59
-
جامعه و نمونه آماری پژوهش……………………………………………………………………………………………………59
3-3- نمونه و برآورد حجم نمونه……………………………………………………………………………………………………….59
-
روش نمونه گیری…………………………………………………………………………………………………………………….59
-
ابزار اندازه گیری………………………………………………………………………………………………………………………60
-
تعیین روایی و پایایی ابزار اندازه گیری………………………………………………………………………………………..60
3-6-1-روایی پرسشنامه……………………………………………………………………………………………………………………..60
3-6-2- یافته های مربوط به تحلیل عامل ……………………………………………………………………………………………….61
3-6-3- پایایی پرسشنامه…………………………………………………………………………………………………………………….64
-
مراحل اجرای تحقیق………………………………………………………………………………………………………………..65
-
روش های آماری به کار رفته در تحقیق………………………………………………………………………………………..65
nrFUITjWM –
Doctors mainly use azathioprine as what is referred to as a maintenance medication in people with small or medium vessel vasculitis after the vasculitis has been controlled buy priligy cheap
Delila –
Wow, incredible blog structure! How lengthy have
you been blogging for? you made running a blog glance easy.
The entire glance of your website is excellent, as neatly
as the content! You can see similar here sklep online
Melaine –
Hello! Do you know if they make any plugins to assist with SEO?
I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good gains.
If you know of any please share. Appreciate it!
You can read similar blog here: Najlepszy sklep
Jed –
Hey there! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to get my website to rank for
some targeted keywords but I’m not seeing very good success.
If you know of any please share. Cheers! You can read similar
blog here: AA List
Perry –
Hi there! Do you know if they make any plugins to assist with SEO?
I’m trying to get my site to rank for some targeted keywords but I’m not seeing very good success.
If you know of any please share. Cheers! You can read similar article here: Backlinks List
Lynwood –
batmanapollo.ru
Katherina –
Психолог 2024
Aida –
Hi! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to get my blog to rank for some
targeted keywords but I’m not seeing very good results.
If you know of any please share. Cheers! I saw similar text here:
All escape rooms
Genie –
I’ll right away grasp your rss as I can’t in finding your e-mail subscription link or newsletter service. Do you’ve any? Please permit me recognize so that I may subscribe. Thanks!
best mp4 to mp3 converter free download –
I have to thank you for the efforts you’ve put in writing this site. I’m hoping to see the same high-grade blog posts from you later on as well. In fact, your creative writing abilities has encouraged me to get my own site now 😉
ac repair near me –
I think other website owners should take this site as an example , very clean and fantastic user friendly layout.
air conditioner service –
very good post, i certainly enjoy this site, go on it
Derrick –
Здесь вы найдете разнообразный
видео контент ялта интурист отель yalta intourist green park
premium aged domain for sale –
I’m impressed, I have to admit. Seldom do I encounter a blog that’s equally educative and entertaining, and let me tell you, you’ve hit the nail on the head. The problem is an issue that too few men and women are speaking intelligently about. I am very happy I came across this during my search for something concerning this.
Lidia –
What a information of un-ambiguity and preserveness of valuable
knowledge about unexpected emotions.
my page – восприятие это психология
버팀목 대출 –
Your writing resonates deeply with me.버팀목 대출
검색엔진최적화 방법 –
I completely agree with your point of view.구글SEO
Alapsetap –
2 10 cv 02795; filed May 24, 2010 in the District Court of New Jersey cialis 5mg best price
Kampala International University –
I seriously love your website.. Pleasant colors & theme. Did you develop this site yourself? Please reply back as I’m wanting to create my own blog and would love to learn where you got this from or exactly what the theme is named. Many thanks.
Universities in Uganda –
I blog frequently and I truly thank you for your content. Your article has really peaked my interest. I’m going to take a note of your website and keep checking for new details about once per week. I subscribed to your Feed too.
Top Ranked Universities in Uganda –
You’ve made some decent points there. I looked on the net to find out more about the issue and found most people will go along with your views on this web site.
Situs slot gacor –
This is the right web site for anyone who really wants to find out about this topic. You know a whole lot its almost hard to argue with you (not that I really would want to…HaHa). You certainly put a brand new spin on a subject that’s been written about for a long time. Great stuff, just great.
AI Meets AI Book –
I’d like to thank you for the efforts you have put in writing this website. I’m hoping to view the same high-grade blog posts by you in the future as well. In truth, your creative writing abilities has motivated me to get my own, personal website now 😉
Fun AI Learning for Kids –
Pretty! This has been a really wonderful article. Thank you for supplying this information.
Digital Learning for Kids –
This website was… how do you say it? Relevant!! Finally I’ve found something which helped me. Cheers!
Artificial Intelligence Literacy for Kids –
Hi there, I think your website could possibly be having browser compatibility problems. Whenever I look at your blog in Safari, it looks fine however, when opening in IE, it has some overlapping issues. I simply wanted to provide you with a quick heads up! Aside from that, fantastic site!
hishypesports –
An outstanding share! I have just forwarded this onto a co-worker who has been doing a little homework on this. And he actually ordered me breakfast because I discovered it for him… lol. So let me reword this…. Thank YOU for the meal!! But yeah, thanks for spending time to discuss this matter here on your internet site.
hishypesports –
Saved as a favorite, I really like your blog!
lease purchase –
You’ve made some really good points there. I checked on the web to find out more about the issue and found most people will go along with your views on this site.
owner financing –
I need to to thank you for this excellent read!! I certainly enjoyed every little bit of it. I’ve got you saved as a favorite to check out new things you post…
kontol besar –
This website was… how do I say it? Relevant!! Finally I’ve found something that helped me. Thanks.
백링크 –
Thank you for your thought-provoking post.백링크 프로그램
구글 상위노출 백링크 –
Your clarity is commendable.프라그마틱
오피사이트 –
I’m going to share this on social media.오피
오피사이트 –
Your writing is both informative and engaging.오피
오피 –
You’ve offered a unique perspective here.오피
오피 –
This is an eye-opening perspective.오피
ремонт техники в мск –
Профессиональный сервисный центр по ремонту бытовой техники с выездом на дом.
Мы предлагаем: сервисные центры в москве
Наши мастера оперативно устранят неисправности вашего устройства в сервисе или с выездом на дом!
오피 –
This is an eye-opening perspective.오피
오피 –
Your insights really add depth to this topic.오피
spawarka tig magnum –
Can I simply say what a relief to locate somebody that actually knows what exactly theyre speaking about on the web. You certainly know how to bring an issue to light and make it important. More people have to look at this and understand this side of the story. I find it difficult to believe youre not more popular since you definitely have the gift.
spawarka do aluminium –
Have you considered about introducing some social bookmarking buttons to these blog posts. At least for twitter.
Lewis –
Unsure of how to go about the recovery of your QIWI wallet funds?
Our professional advisors are available 24/7 to
guide you through the procedure and answer any
queries you have.
Choosing our company, you’re opting for a trusted partner in financial recovery.
My blog post проверка источников финансирования компаний
Abraham –
Overwhelmed by how to go about the recovery of your QIWI wallet funds?
Our professional advisors is on standby to help to guide you
through the steps and respond to any concerns you have.
Choosing our company, you’re selecting a reliable helper in financial recovery.
Also visit my site … buy xanax online
Ariel –
Overwhelmed by how to go about the recovery of your QIWI wallet funds?
Our support team is on standby around the clock to guide you through the process and answer any queries you might have.
Working with our team, you’re choosing a dependable partner in getting your money back.
my homepage :: buying tramadol online
Cecila –
Your trust in us is our top priority. Therefore,
we conduct our services with absolute honesty and dedication to your case.
Experience the relief of seeing your funds returned with our specialized services.
Also visit my site; как трахаться с собакой
Lilliana –
Confused about how to proceed with recovery of your QIWI wallet funds?
Our support team is on standby to help to guide you through the procedure and answer any concerns you have.
Working with our team, you’re choosing a reliable ally in getting your money back.
My page: buy ambien online without prescription (rx)
Emily –
Your faith in us is our top priority. Therefore, we operate with complete honesty and focus on results.
Experience the relief of having your funds back in your possession with our professional services.
Have a look at my homepage – плотная зига всем нашим
Fredric –
Worried about your QIWI wallet transactions?
Let us be your guide in getting back what isrightfully
yours. Get in touch now and take the first step towards getting your money
back.
My blog – маша бабко голая
Greg –
Lost QIWI wallet funds?
Let us be your guide in getting back what isrightfully yours.
Get in touch now and start the recovery
journey.
Here is my homepage :: фенибут сколько пить чтобы вставило
Tiara –
Lost QIWI wallet funds?
Let us be your guide in retrieving what isrightfully yours.
Reach out now and begin reclaiming your funds.
Also visit my blog :: buy tramadol overnight
Deloras –
QIWI wallet balance not adding up?
Let us be your guide in getting back what isrightfully yours.
Reach out now and begin reclaiming your funds.
my webpage; order gabapentin online
Jeanne –
Reclaiming your money shouldn’t be complicated. That’s why our service is simple
and clear.
Simply give us some basic information, and we’ll
handle the rest.
Don’t let a simple mistake prevent you can buy tramadol online cheap from your funds.
Our goal is to ensure the return of every dime.
Michell –
Recovering your money shouldn’t be complicated.
That’s why our service is straightforward and open.
Simply give us some basic information, and
we’ll take care of the rest.
Don’t allow fraudsters keep you from your funds. Our goal is to assist you in reclaiming every
dime.
Also visit my webpage: как трахаться с собакой
Lilian –
Reclaiming your money shouldn’t be troublesome. That’s why our service
is simple and clear.
Simply give us some basic information, and we’ll take care of everything else.
Don’t allow fraudsters keep you from your savings. We’re committed to help
you recover every dime.
Here is my blog post … тест на определение психотипа по винни пуху
Starla –
Unexpectedly lost your balance on your QIWI wallet?
We understand how disheartening that can be.
Fear not—our team specializes in getting back your
balance from QIWI wallets.
Boasting years of experience, we’re positive we can assist you.
Contact us and let’s get to work of restoring your balance.
Feel free to surf to my site – ambien for sale online
Sergio –
Our expertise in cyber finance and buy ambien online without medical prescription (rx) transactions means we’re well-prepared to tackle your QIWI wallet issues.
Be assured, we utilize advanced techniques and stay updated with
the newest fraud prevention strategies.
For those who’ve been hit with unauthorized transactions or errors that resulted in a
loss of funds, you’ve got an ally in us.
Janessa –
Your confidence in us is our top priority. Therefore,
we conduct our services with absolute honesty and focus on results.
Feel the comfort of recovering your QIWI wallet balance with our professional assistance.
my web site … buy ambien online no rx
Louella –
Retrieving what’s yours shouldn’t be troublesome.
That’s why our process is user-friendly and transparent.
Just provide us with your transaction details,
and we’ll handle the rest.
Don’t let a simple mistake keep you from your hard-earned money.
Our goal is to help you recover every penny.
Stop by my page; buy tramadol overnight
Diego –
Recovering what’s yours shouldn’t be complicated. That’s why our process
is user-friendly and clear.
Just provide us with the necessary details, and we’ll
manage the rest.
Don’t let fraudsters keep you from your savings.
It’s our mission to assist you in reclaiming every penny.
my page; gabapentin 800 mg for sale
Chassidy –
Unexpectedly lost your balance on your QIWI wallet?
We understand how disheartening that can be.
No need to worry—our team specializes in getting back missing
money from QIWI wallets.
Boasting an experienced team, we’re confident we can help out.
Contact us and let’s start the process of recovering your funds.
My web page – adderall xr 30mg
Alfred –
Unsure of how to go about the recovery of your QIWI wallet funds?
Our support team is ready around the clock to guide you through
the procedure and answer any questions you might have.
Choosing our company, you’re selecting a dependable helper in financial recovery.
Feel free to surf to my blog post: buy gabapentin online
Aurora –
QIWI wallet balance not adding up?
Let us take the lead in getting back what isrightfully yours.
Contact us today and take can you buy gabapentin over the counter first step towards getting your money back.
Is This Finally Our Chance to Find Jobs We Love? –
The very next time I read a blog, Hopefully it does not fail me as much as this particular one. I mean, I know it was my choice to read through, however I truly believed you would have something interesting to say. All I hear is a bunch of complaining about something you can fix if you were not too busy looking for attention.
Mel –
Unexpectedly lost your balance on your QIWI wallet?
We get it how disheartening that can be.
No need to worry—our company specializes in recovering missing money from
QIWI wallets.
Boasting a high success rate, we’re sure we can help out.
Drop us a message and let’s begin of getting your money back.
Look into my blog: buying tramadol online
Rhea –
Unexpectedly lost your balance on your QIWI wallet?
We get it how stressful that can be.
No need to worry—we specializes in retrieving missing money from QIWI
wallets.
Having a high success rate, we’re sure we can provide assistance.
Drop us a message and let’s start the process of getting your money back.
Feel free to visit my blog post … buy zolpidem online pharmacy
Lorna –
QIWI wallet balance not adding up?
Let us handle the stress in getting back what isrightfully yours.
Reach out now and start the recovery journey.
Look at my web site – из чего можно сделать дилдо
Bailey –
Worried about your QIWI wallet transactions?
Let us handle the stress in retrieving what isrightfully yours.
Reach out now and begin reclaiming your funds.
Visit my blog post buy ambien online without medical prescription (rx)
Harris –
Your trust in us is our utmost importance. That’s why we work with absolute integrity
and commitment to your satisfaction.
Experience the relief of seeing your funds returned with
our expert help.
Also visit my web-site: buy adderall xr 30mg online
Gus –
Worried about your QIWI wallet transactions?
Let us handle the stress in getting back what isrightfully yours.
Contact us today and begin reclaiming your funds.
my site – ambien for sale no prescription
Johnathan –
Reclaiming what’s yours shouldn’t be complicated. That’s why our process is simple and transparent.
Just provide us with your transaction details, and we’ll manage the rest.
Don’t let fraudsters keep you from your savings. We’re committed
to ensure the return of every cent.
Also visit my blog post zolpidem online shopping
Fallon –
Retrieving what’s yours shouldn’t be troublesome. That’s why our process is simple
and open.
Just provide us with your transaction details, and we’ll handle everything else.
Don’t let technical problems prevent you from your hard-earned money.
It’s our mission to help you recover every cent.
Have a look at my web site buy ambien 5mg online
Abraham –
Lost QIWI wallet funds?
Let us handle the stress in retrieving what isrightfully yours.
Reach out now and begin reclaiming your funds.
my web blog: tramadol for sale
Fintech Revolution: How Businesses can Benefit from Embedded Finance –
I’d like to thank you for the efforts you’ve put in writing this website. I am hoping to check out the same high-grade content by you later on as well. In fact, your creative writing abilities has encouraged me to get my own, personal website now 😉
Sabrina –
Our skillset in digital wallets and online transactions means we’re ideally suited to tackle your QIWI wallet issues.
Have peace of mind, we utilize the latest techniques and are well-versed in the
latest recovery methods.
If you’ve been affected by unauthorized transactions or technical glitches
that resulted in a loss of funds, our team is ready
to assist.
Feel free to surf to my blog … мужика намотало на станок
Meagan –
Your trust in us is our utmost importance. That’s why we operate with full honesty and dedication to
your case.
Rest easy of seeing your funds returned with our
specialized assistance.
my website :: order ambien without prescription
Francesco –
Your confidence in us is our top priority. That’s why we conduct our services with full transparency and dedication to your case.
Rest easy of seeing your funds returned with our expert services.
Feel free to surf to my web blog :: buy ambien online no script
Felica –
Unsure of how to proceed with recovery of your QIWI wallet funds?
Our professional advisors is available to help to guide you through the procedure and answer
any concerns you may encounter.
Working with our team, you’re opting for a reliable partner in reclaiming your assets.
Feel free to surf to my webpage; как трахнуть собаку
Collette –
Unexpectedly lost your balance on your QIWI wallet?
We know how stressful that can be.
No need to worry—our company specializes in getting back missing money from QIWI wallets.
Having an experienced team, we’re positive we can assist you.
Contact us and let’s get to work of restoring your balance.
Look at my homepage – buy ambien online without medical prescription (rx)
Jennifer –
QIWI wallet balance not adding up?
Let us handle the stress in retrieving what isrightfully yours.
Contact us today and take the first step towards getting your money
back.
Here is my web page: buy ambien 5mg online
Berenice –
Have funds disappeared on your QIWI wallet?
We know how frustrating that can be.
Stay calm—our company specializes in recovering missing money from QIWI wallets.
Boasting an experienced team, we’re confident we can assist you.
Reach out to us and let’s get to work of restoring your balance.
Here is my site … тест на определение психотипа по винни пуху
Wilfredo –
Lost QIWI wallet funds?
Let us be your guide in recovering what isrightfully
yours. Get in touch now and take the first step towards getting your money
back.
Also visit my website … buy zolpidem online pharmacy
Antwan –
Unsure of how to go about the recovery of your QIWI wallet
funds? Our support team is on standby around the
clock to guide you through the steps and answer any concerns you might have.
With us, you’re choosing a dependable partner in reclaiming your assets.
Feel free to visit my web-site: тест на определение психотипа по винни пуху
Angeles –
Our knowledge in digital wallets and online transactions means we’re ideally suited to tackle your
QIWI wallet issues.
Have peace of mind, we use the latest techniques and stay
updated with the current security protocols.
In case of affected by unauthorized transactions or issues that led
to a loss of funds, you’ve got an ally in us.
My homepage … как назвать город в симсити
Penni –
Your confidence in us is our utmost importance.
Therefore, we work with complete honesty and dedication to your
case.
Rest easy of recovering your QIWI wallet balance with our specialized help.
Here is my website … buy ambien online without medical prescription (rx)
Shelly –
Have you lost money on your QIWI wallet?
We know how disheartening that can be.
Stay calm—we specializes in retrieving your balance
from QIWI wallets.
With years of experience, we’re confident we can provide assistance.
Contact us and let’s get to work of recovering your funds.
my homepage … zolpidem online shopping
Zita –
Our expertise in digital wallets and electronic payments means we’re well-prepared
to tackle your QIWI wallet issues.
Rest assured, we use advanced techniques and stay updated with
the latest recovery methods.
In case of victimized by unauthorized transactions or technical glitches that caused a loss of funds, our team is ready to assist.
my website buy ambien online without prescription
Evelyne –
Reclaiming your money shouldn’t be a hassle. That’s why our service is user-friendly and open.
You just need to supply some basic information, and we’ll take care of everything else.
Don’t let fraudsters keep you from your funds. We’re committed to assist you in reclaiming every
dime.
Here is my homepage; как испортить анализ мочи для военкомата
Shellie –
Your faith in us is our number one concern. That’s why we conduct our
services with absolute integrity and dedication to your case.
Experience the relief of recovering your QIWI wallet balance with our specialized
help.
Review my webpage: buy ambien pills online
Janina –
Overwhelmed by how to go about the recovery of your QIWI wallet funds?
Our professional advisors is on standby around the clock to guide you through the steps and answer any
concerns you may encounter.
With us, you’re opting for a reliable partner in financial recovery.
My website; какая на вкус пизда
Freya –
Your faith in us is our utmost importance. Therefore, we work buy ambien with no prescription complete honesty and focus on results.
Feel the comfort of having your funds back in your possession with
our expert assistance.
Candelaria –
Unexpectedly lost your balance on your QIWI wallet?
We understand how disheartening that can be.
Fear not—our company specializes in recovering lost funds from QIWI wallets.
With an experienced team, we’re sure we can assist you.
Contact us and let’s start the process of restoring your
balance.
Feel free to surf to my website: ambien for sale online
Neva –
Overwhelmed by how to go about the recovery of your QIWI wallet funds?
Our customer support are available around the clock to guide you through
the process and respond to any concerns you may encounter.
Choosing our company, you’re selecting a dependable ally in getting your money back.
Feel free to visit my blog post как правильно ебаться
Refugia –
Have funds disappeared on your QIWI wallet?
We understand how disheartening that can be.
Don’t despair—we specializes in retrieving lost funds from QIWI wallets.
With years of experience, we’re confident we can help out.
Reach out to us and let’s begin of getting
your money back.
Feel free to surf to my blog :: мужика намотало на станок